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Q: Mouse pointer is not visible while installing Linux Mint 20.1

A: First you have to open a terminal with keyboard only in your Mint console. Then run the following commands:

Code Block
sudo apt install spice-vdagent
spice-vdagent
sudo spice-vdagentd
Q: When I update the flexVDI Guest Tools, it sometimes complaints about not being able to install the flexvdi-guest-agent.exe file

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For desktop computers, there is a PS/2 DIN keyboard bug in Vista and Windows 7 that was originally fixed with a registry change. When Microsoft released Windows automatic update KB977074, the registry change broke and then alternately worked, depending on subsequent Microsoft updates. This is the fix that I am currently running and this resolved my keyboard-speed problem.

Update: Recent Microsoft patches in late April, 2010 or early May, 2010, and again in June, 2010, have done and then undone the changes recommended in this registry hack. I have now switched this solution one way or the other on three separate occasions; each time it fixed the problem. Since June, 2010, it has been solid. Read below for more details. 

a. Start, Run, "Regedit"
If the RUN command is not visible, see this link.

b. Tunnel to this key:
Hkey_LocalMachine/System/CurrentControlSet/Services/i8042prt/Parameters

c. On the detail side, "other-mouse-click" a blank area and add a new Dword-32 value. Name the key "PollStatusIterations" (no quotes)

Set value to Hex = 1

Caution, there are other registry keys with similar names.

d. Close Regedit and reboot.

e. If this value is already in the Registry, disable the key by renaming it to "xxPollStatusIterations" (Other-mouse-click, Rename). Reboot and test.

Reason: Depending on which MS patch has been applied, this registry change can re-introduce a slow keyboard problem. You will have to experiment with adding or removing this patch. I've switched this value on or (x) off three times. This is unfortunate. But in each case, it has dramatically fixed scrolling problems.

(Click image for larger view, "Back" to return)

Clearly, Microsoft is having troubles in this area. Expect to return to this value as Microsoft continues to work on this.

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Q: In Ubuntu, the Spice VDAgent is running but copy&paste, resolution change, etc. are not working

A: It si is a problem with systemd-login integration, you must disable it. Create a file named /etc/default/spice-vdagentd with the following content:

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Then restart the service with 'systemctl restart spice-vdagentd'.

Q: USB redirection is not working.

A: 

  • For using USB redirection in a windows machine, you need to install usbdk. Check that you have installed the latest release. You have instructions available at https://docflexvdi.atlassian.net/wiki/spaces/V31/pages/239141746/flexVDI+Desktop+Client 
  • ​Only one application at a time can claim a device. Do you have some software installed in the local machine that is connected to the USB device? Check in the system tray for some software in the local machine that can be using the device and quit it.
  • Try connecting the device to other usb ports, and see if the problem persists.